Customer service that doesn’t suck
Saturday, March 8th, 2008
So awhile back (just after macworld) Quynh’s iPhone mysteriously cracked. We didn’t drop it, we didn’t step on it, it just spiderwebbed in the corner for no apparent reason. Needless to say we were hesitant to take it to an Apple genius because anything involving what appears to be user-inflicted-damage is shrugged off. Well, we were browsing the mall today and said screw it lets give it a try. 20 minutes later we were blessed with a brand spanking new phone! I had a similar experience with Ikea, in which we actually brought in an photo of a broken drawer shelf (on our iPhones of course) and they didn’t even ask questions! They just went into the back room and gave us the new board we needed to repair the drawer. Not to go off into too much of a tangent, but I think these two companies share a lot in common.
